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Desktop Support - Summer Intern

Desktop Support - Summer Intern

Country:  United States
City:  Cloquet
State:  Minnesota
Location:  Mill Cloquet
Department:  Information Systems
Posting date:  Jul 13, 2024

Sappi North America
Sappi Cloquet, established in 1898, produces high-quality graphic papers used in premium magazines, catalogs, books, direct mail and high-end print advertising for the fashion, automotive and travel industries, as well as speciality papers. Cloquet manufactures Verve, a dissolving pulp used for the textile and home goods markets. Energy saving and clean water initiatives at Cloquet have won environmental recognition, aligning with the mill's commitment to sustainability.

Sappi North America
Sappi Cloquet, established in 1898, produces high-quality graphic papers used in premium magazines, catalogs, books, direct mail and high-end print advertising for the fashion, automotive and travel industries, as well as speciality papers. Cloquet manufactures Verve, a dissolving pulp used for the textile and home goods markets. Energy saving and clean water initiatives at Cloquet have won environmental recognition, aligning with the mill's commitment to sustainability.

The IT Desktop Support Intern will work with the Cloquet IT Desktop Support Team to perform the following:

  • Maintain desktop operating systems (Windows 10) including imaging, configuration and troubleshooting in an Active Directory-based networked environment.
  • Provides support, including configuration and troubleshooting of Microsoft Office Productivity applications (Microsoft Office 365) and many other PC based applications, such as Microsoft Teams, SAP desktop client (SAP GUI), and Microsoft Endpoint Configuration Manager, etc.
  • Provides configuration and troubleshooting of PC peripherals (scanners, printers, webcams, etc.
  • Provides hands-on support to the Sappi Cloquet Mill for computer and peripheral issues.
  • Logs incidents and tracks support requests using a ticketing system.
  • Responds to desktop support calls in accordance with established Service Level Agreements.
  • Works with the Cloquet IT Desktop Support team to assist with project plans and ongoing priorities.

 

This is a great opportunity to gain real-world experience while making a contribution to the company's objectives and success.  The pulp and paper industry has much to offer an IT professional as there are many process support systems in a manufacturing environment.

Any student interested must be enrolled in a 2 or 4-year degree program in an Information Technology related field.  Applicants should meet the following minimum requirements:

  1. Strong background in Windows 10, Microsoft Office (365 preferred) in a networked Active Directory based environment
  2. Understanding of TCP/IP networking and routing
  3. Experience with support of desktop, laptop, and all associated peripherals
  4. Strong customer service, organizational, and communication skills
  5. Thrive in a fast-paced team focused on customer satisfaction.

The IT Desktop Support Intern will work with the Cloquet IT Desktop Support Team to perform the following:

  • Maintain desktop operating systems (Windows 10) including imaging, configuration and troubleshooting in an Active Directory-based networked environment.
  • Provides support, including configuration and troubleshooting of Microsoft Office Productivity applications (Microsoft Office 365) and many other PC based applications, such as Microsoft Teams, SAP desktop client (SAP GUI), and Microsoft Endpoint Configuration Manager, etc.
  • Provides configuration and troubleshooting of PC peripherals (scanners, printers, webcams, etc.
  • Provides hands-on support to the Sappi Cloquet Mill for computer and peripheral issues.
  • Logs incidents and tracks support requests using a ticketing system.
  • Responds to desktop support calls in accordance with established Service Level Agreements.
  • Works with the Cloquet IT Desktop Support team to assist with project plans and ongoing priorities.

 

This is a great opportunity to gain real-world experience while making a contribution to the company's objectives and success.  The pulp and paper industry has much to offer an IT professional as there are many process support systems in a manufacturing environment.

Any student interested must be enrolled in a 2 or 4-year degree program in an Information Technology related field.  Applicants should meet the following minimum requirements:

  1. Strong background in Windows 10, Microsoft Office (365 preferred) in a networked Active Directory based environment
  2. Understanding of TCP/IP networking and routing
  3. Experience with support of desktop, laptop, and all associated peripherals
  4. Strong customer service, organizational, and communication skills
  5. Thrive in a fast-paced team focused on customer satisfaction.

Salary is determined by a number of factors including the value of the job to the organization, market forces, internal equity and skills brought to the job.

Sappi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sappi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary is determined by a number of factors including the value of the job to the organization, market forces, internal equity and skills brought to the job.

Sappi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sappi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ABOUT SAPPI

Sappi is a leading global provider of everyday materials made from woodfibre-based renewable resources. As a diversified, innovative and trusted leader focused on sustainable processes and products, we are building a more circular economy by making what we should, not just what we can.

HR Contact for Questions:

Name:  Danna Skull
Email:  danna.skull@sappi.com
Telephone number:  (218) 879-2393

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