Overview

This position encompasses responsibility for the support of client hardware and software for internal customers at the Cloquet Mill. These responsibilities will include resolving of hardware issues; installation, patching and maintenance of desktop software; problem resolution, off-hours support, procurement of hardware and software. This position reports to the Cloquet IT Department Manager.

Required for this role is a proven track record in support of Windows 10 operating systems.  A demonstrated understanding of Active Directory, VPN, and SCCM is essential.   Experience with SAP, MS Sharepoint, MS Office 365, McAfee, VMWare, Rockwell and Honeywell systems is desired.

Superior written and verbal communication skills coupled with organizational and problem solving skills are valuable. Must be a team player with the ability to assist, provide direction, support and guidance to others.  Expectations would be department core hours as well as participation in the department on-call rotation which includes evenings, weekends and holidays.

 Responsibilities

• Analyzes information to develop alternative solutions involving complex problems.  Interprets guidelines to make decisions, makes recommendations for decisions outside of guidelines.
• Participate in the development of proposals and plans. Participates in the planning of resource requirements. Executes and maintains plans.
• Interprets and implements policies/procedures to achieve business results. Makes recommendations for the development of new procedures.
• Develops time estimates for assigned tasks, report progress against plan. General direction, errors may cause delay, expense and/or disruption.
• Provide guidance to others, may lead small project teams, and provide quality assurance support.
• Frequent contact across the organization and with outside customers. Represents the organization in providing solutions to complex issues associated with specific projects.
• Involved in hardware and software repairs and upgrades, creating new systems, analyzing, testing and assessing software and/or other technical changes to meet operational requirements.

Educational/Experience

Bachelor's degree or equivalent education

Minimum of 3 years prior experience

Skills

• Strong interpersonal skills
• Strong analytical skills
• Strong IT Fundamentals
• Attention to Detail
• Ability to Multi-task, Self-Organize and Self-Start
• Strong technical writing skills
• Ability to contribute in a team environment