Customer Sustainability Coordinator

Career Opportunity

Sappi North America, headquartered in Boston, is a subsidiary of Sappi Limited (JSE), a global company headquartered in Johannesburg, South Africa, with more than 13,000 employees and manufacturing operations on three continents in seven countries and customers in over 100 countries around the world.  We are a leading global provider of sustainable woodfiber products and solutions. The success of our four diversified businesses – high quality Coated Printing Papers, Specialised Cellulose, Release Papers and Specialty Packaging – is driven by strong customer relationships, best-in-class people and advantaged assets, products and services. Our high quality Coated Printing Papers, including McCoy, Opus, Somerset and Flo, are the key platform for premium magazines, catalogs, books and high-end print advertising. We are a leading manufacturer of Specialised Cellulose used in a wide range of products, including textile fibers and household goods, and one of the world's leading suppliers of Release Papers with our Ultracast and Classics lines for the automotive, fashion and engineered films industries. Our Specialty Packaging products, such as LusterPrint and LusterCote, represent an important asset in the food packaging and labelling industries. Customers rely on Sappi for high technical, operational and market expertise; products and services delivered with consistently high quality and reliability; and, state-of-the-art and cost-competitive assets and innovative spirit.  

Position (job title):  Customer Sustainability Coordinator 

Department:  Marketing 

Work Site:  SSC South Portland 

Position Summary: We are seeking a motivated and detail-oriented Sustainability Coordinator to join our team and play a crucial role in supporting both our customer operations and sales teams as they support our customers in the area of sustainability and product compliance. As a Sustainability Coordinator, you will be responsible for analyzing data and trends related to customer sustainability needs and fielding customer data, compliance, and reporting requests. Your insights will enhance customer support, sales efforts and contribute to our sales strategies. The ideal candidate will possess an understanding of sustainability principles, excellent analytical skills, and the ability to communicate effectively. 

Major Job Responsibilities: 

• Address customer inquiries and concerns related to sustainability, ensuring a high level of customer satisfaction. Responding to customer inquiries regarding sustainability practices and product information. 

• Collaborate with inside and outside sales teams on customer inquiries related to our products and services in areas of sustainability and product compliance. 

• Analyze and track competitor companies on sustainability metrics 

• Complete customer sustainability questionnaires with accuracy and timeliness 

• Create educational materials for customers regarding the environmental benefits of our offerings. 

• Develop sales materials and presentations that address the sustainability benefits of our products and manufacturing platform for current and potential customers 

• Provide data-driven insights that highlight the environmental advantages of our products, enhancing our value proposition. 

• Collaborate with teams to deliver training sessions for internal customers on sustainability updates 

• Work with the marketing team to develop and execute sustainability-focused marketing campaigns that resonate with our target markets and customers 

• Stay updated on industry trends, regulations, and advancements related to sustainable paper and packaging production  

• Track and understand the implications of new and pending legislation and communicate the impact to product stewardship 

• Act as a company advocate on sustainability matters, both internally and externally. 

• Maintain an analytical mindset with the ability to interpret data, market trends, and customer feedback. 

• Collaborate with sustainability colleagues to align efforts and share best practices to include customer council and internal ambassadors 

• Deliver sustainability presentations to customers  

Qualifications: 

• Bachelor's degree in Environmental Science, Sustainability, Business, or a related field. 

• Experience working in a professional setting.  

• Basic understanding of sustainability principles with a desire to grow in the field 

• Excellent analytical skills with the ability to interpret and draw insights from data 

• Effective communication and computer skills 

• Proven ability to collaborate with cross-functional teams and influence positive change. 

• Detail-oriented approach to organizing and delivering complex data and information 

• Proficiency in creating presentations and reports. 

• Experience in customer support, sales, or marketing roles is a plus. 

• Some knowledge of sustainable paper and/or packaging production practices is advantageous. 

Salary is determined by a number of factors including the value of the job to the organization, market forces, internal equity and skills brought to the job.

HR Contact for Questions:  Bethany M Kurlanska 

Contact Information:  Bethany Kurlanska , Bethany.Kurlanska@sappi.com 

Sappi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sappi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.