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Director, Manufacturing Services

Country:  United States
Country/Region:  Un
State/Province:  Maine


Career Opportunity


Sappi North America, headquartered in Boston, is a subsidiary of Sappi Limited (JSE), a global company headquartered in Johannesburg, South Africa, with more than 13,000 employees and manufacturing operations on three continents in seven countries and customers in over 100 countries around the world.  We are a leading global provider of sustainable woodfiber products and solutions. The success of our four diversified businesses – high quality Coated Printing Papers, Specialised Cellulose, Release Papers and Specialty Packaging – is driven by strong customer relationships, best-in-class people and advantaged assets, products and services. Our high quality Coated Printing Papers, including McCoy, Opus, Somerset and Flo, are the key platform for premium magazines, catalogs, books and high-end print advertising. We are a leading manufacturer of Specialised Cellulose used in a wide range of products, including textile fibers and household goods, and one of the world's leading suppliers of Release Papers with our Ultracast and Classics lines for the automotive, fashion and engineered films industries. Our Specialty Packaging products, such as LusterPrint and LusterCote, represent an important asset in the food packaging and labelling industries. Customers rely on Sappi for high technical, operational and market expertise; products and services delivered with consistently high quality and reliability; and, state-of-the-art and cost-competitive assets and innovative spirit.    

Position (job title):  Director, Manufacturing Services 

Department:  Engineering 

Work Site:  SSC South Portland 




The Director, Manufacturing Services is responsible for leadership and management of the activities, services, and organizations that directly support the Manufacturing and Technical segment of Sappi North America’s (SNA) business throughout our largest mills in Maine, Minnesota and Canada.


This position directly supports the needs of the Vice President, Manufacturing and requires a seasoned professional in the paper industry with considerable experience in the operational and technical functions of the pulp and paper manufacturing industry with experience at multiple locations and an excellent network of contacts in the industry. This position is a great opportunity for those that seek to move forward in mill leadership and beyond.



  1. Benchmarking and Process Improvement:
    • Collaborate with each facility to identify areas of improvement through benchmarking.
    • Working with mill personnel, utilize benchmarking data to drive process enhancements and achieve operational excellence.
  2. Continuous Improvement, LSS, and Problem Solving in Manufacturing:
    • Drive continuous improvement initiatives within the manufacturing processes.
    • Use Lean Six Sigma methodologies, problem-solving techniques, and advanced data analytics to enhance operational efficiency and optimize performance.
  3. SNA Platform Process Sponsorship and Leadership:
    • Facilitate knowledge sharing across SNA and global platforms to enhance operational synergies.
    • Provide leadership and support for global cluster initiatives and promote knowledge transfer within the organization.
    • Foster employee engagement and mentorship initiatives to create a positive work environment.
  4. Capital Management Process for SNA:
    • Oversee the capital management process to ensure efficient allocation and utilization of resources.
    • Collaborate with cross-functional teams to evaluate and prioritize strategic projects.
  5. North America Strategic Project Evaluation:
    • Collaborate with the capital management team to evaluate strategic projects aligned with SNA's objectives
    • Assess project feasibility, financial viability, and potential risks to inform decision-making.
  6. Risk Management and Internal Audit Support:
    • Assist in risk management activities and provide support for internal audits.
    • Ensure compliance with industry regulations and internal policies.


  • Bachelor's degree in a relevant field;
  • 8+ years experience in the paper industry, with a focus on operational and technical functions within pulp and/or paper manufacturing
  • Proven track record of leadership in the industry
  • Knowledge of Lean Six Sigma methodologies and continuous improvement practices
  • Ability to effectively influence and collaborate at all levels of the organization
  • Strong strategic thinking and problem-solving skills
  • Excellent project management and organizational abilities
  • Effective communication and collaboration skills
  • Ability to travel to other Sappi North America sites



Salary is determined by a number of factors including the value of the job to the organization, market forces, internal equity and skills brought to the job. Grade / Reward Level: S5/HRL 20 

HR Contact for Questions:  Kathleen Ann Porazzo 

Contact Information:  2074205374 , 

Domestic Relocation available:  Yes 

Internal candidates: please be aware that your supervisor may be contacted for a reference.

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