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Customer Services Administrator

Customer Services Administrator

Sappi Southern Africa
Country:  South Africa
City:  Johannesburg
Location:  Johannesburg Sappi South African HQ
Department:  Supply Chain
Posting date:  17 Jan 2025
Closing date:  29 Jan 2025

We are hiring!

 

We’re on the lookout for an ambitious and energetic Customer Services Administrator to provide first line of contact for business customers for booking of orders, stock enquiries, issuing of delivery instructions and coordination of transporter arrivals.

 

As a Customer Services Administrator, you will be responsible for:

 

  • Ensure that bookings, confirmations, amendments and cancellations of sales orders are actioned on SAP.

  • Maintain the order book regarding finalising balances and changing orders to different machine and warehouse locations.

  • Liaising with the manufacturing planning department for allocations.

  • Maintaining customer profiles using the Salesforce system.

  • Coordinate the distribution and delivery of customer orders using the Track and Trace system.

  • Review customer credit limit availability before finalising distribution.

  • Regularly communicate with customers regarding order status reports /stock availability and effectively deal with customer complaints in a professional manner.
  • Provide customers with a Certificate of Compliance (COC), invoices and proof of deliveries (POD’s) as and when required.

 

What are we looking for:

 

  • A Commerce Degree in the relevant field.

  • A minimum of 3 years experience in customer services in a business to business environment.

  • Good working knowledge of the SAP modules for order capturing, claims, transportation and planning.

  • Customer oriented candidate who is willing to work on site during business hours.

 

 

 

 
 
 

We are hiring!

 

We’re on the lookout for an ambitious and energetic Customer Services Administrator to provide first line of contact for business customers for booking of orders, stock enquiries, issuing of delivery instructions and coordination of transporter arrivals.

 

As a Customer Services Administrator, you will be responsible for:

 

  • Ensure that bookings, confirmations, amendments and cancellations of sales orders are actioned on SAP.

  • Maintain the order book regarding finalising balances and changing orders to different machine and warehouse locations.

  • Liaising with the manufacturing planning department for allocations.

  • Maintaining customer profiles using the Salesforce system.

  • Coordinate the distribution and delivery of customer orders using the Track and Trace system.

  • Review customer credit limit availability before finalising distribution.

  • Regularly communicate with customers regarding order status reports /stock availability and effectively deal with customer complaints in a professional manner.
  • Provide customers with a Certificate of Compliance (COC), invoices and proof of deliveries (POD’s) as and when required.

 

What are we looking for:

 

  • A Commerce Degree in the relevant field.

  • A minimum of 3 years experience in customer services in a business to business environment.

  • Good working knowledge of the SAP modules for order capturing, claims, transportation and planning.

  • Customer oriented candidate who is willing to work on site during business hours.

 

 

 

 
 
 

Sappi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. At Sappi, we encourage and support vaccination.

Sappi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. At Sappi, we encourage and support vaccination.

ABOUT SAPPI

Sappi is a leading global provider of everyday materials made from woodfibre-based renewable resources. As a diversified, innovative and trusted leader focused on sustainable processes and products, we are building a more circular economy by making what we should, not just what we can.

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