Position title
O2C Analyst

Location
Sappi Europe - Finance - Centre of Process Excellence Krakow

Position description
We are looking for an experienced Specialist who will join our Centre of Process Excellence in Krakow to support us in further growth of our centralized Finance department. As an O2C Analyst you will play a key role in ensuring healthy cash flow by managing the accounts receivable portfolio in accordance with accounting rules, regulations, and credit policy. You will collaborate closely with customers, Sales, Credit Risk, Legal and other internal stakeholders to resolve payment issues, improve collection performance and deliver an excellent customer experience while ensuring compliance with company policies and financial controls. You will be also engaged in improvement process and standardization of existing procedures.

More specifically you will:

• Managing the end-to-end collection process to ensure timely payment of customer invoices in line with company credit policy, procedures, and agreed payment terms.
• Allocating incoming payments, reconciling customer accounts and resolving unapplied or unidentified cash.
• Investigating and resolving account discrepancies by working directly with customers and internal business partners.
• Managing rebates and agent commission settlements, ensuring accurate calculations and timely processing.
• Handling customer disputes related to invoices, payments and coordinating resolution with Sales and other stakeholders.
• Managing payment plans and escalating high-risk or adverse developments to the appropriate teams.
• Supporting legal debt recovery processes, including the administration of legal files and insolvency cases.
• Monitoring customer accounts, identifying overdue balances and driving actions to minimize outstanding receivables and improve Days Sales Outstanding (DSO).
• Collaborating with the Credit Risk team and supporting business discussions with Sales departments across Europe.
• Contributing to process improvements, standardization initiatives and automation opportunities to enhance efficiency and service quality.
• Ensuring compliance with internal controls, accounting standards and company policies while maintaining high-quality of service.

Your profile

• You have Accounting, Finance or Business related Bachelor or Master degree
• You possess 2+ years of professional experience in O2C/AR, dealing with complex cash collection issues
• Knowledge of SAP systems (FI/AR/SD) would be an asset
• You have excellent reporting and analytical skills and strong knowledge of MS Excel
• You are fluent in English and French (other languages would be an asset)
• You demonstrate structured and analytical approach to gathering, analyzing and presenting data
• You are team player with very good communication skills
• You have customer and service oriented, results driven mindset
• You possess excellent time management abilities

Our offer: 

• An excellent opportunity to work, learn & grow with us.
• With our culture of learning & development, you can access thousands of online trainings.
• A unique opportunity to join a global wood fibre solution company. We are constantly innovating toward a circular economy working to achieve our sustainability goals & reduce our carbon foot print.
• Attractive benefits package, including private medical care, life insurance, prepaid Pluxee Card (Sodexo), sport cards.
• Friendly atmosphere and team-work oriented culture.
• Work-life balance
• Fresh fruit, vegetables and coffee/tea in the office.

We are hybrid and Flexible:

In Krakow office we work in a hybrid working model, we expect you to be present in the office at least twice a week.

Our commitment to Diversity & Inclusion:

D&I is a key strategic component and enabler for us to unlock the full potential of our diverse talent and encourage diversity of thought, to promote successful collaboration and innovation. Embedding inclusion in our culture is helping us develop a positive employee experience where everyone at Sappi feels valued and engaged, with our stakeholders recognizing us as a trusted partner.

All qualified applicants will be considered for employment, regardless of their race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, neurodiversity, disability, or any other aspect that makes them unique.