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Supply Chain and Customer Service Specialist

Supply Chain and Customer Service Specialist

Country:  Netherlands
City:  Maastricht
Location:  Mill Maastricht
Department:  Biotech
Contract type:  Fixed Term
Shift: 
Posting date:  Apr 2, 2025

 

About Us

Sappi is a leading global provider of sustainable woodfibre products and solutions focussing on dissolving wood pulp, specialty papers, packaging papers, graphic papers as well as biomaterials and biochemicals.

Sappi Biotech has developed Valida fibrillated cellulose, a multifunctional biomaterial suitable for a wide range of applications and has minimum impact on the environment. Valida makes everyday life more sustainable by replacing fossil derived chemicals. Sappi Biotech uses a market driven approach to develop sustainable products with iterative collaboration with global distributors and direct customers. We deliver our products worldwide, including Europe, USA and Asia. We are looking to further accelerate the commercialisation of the Sappi Valida business with you on board.

 

About the Role:

We are looking for a fulltime Supply Chain and Customer Service Specialist to join our Sappi Biotech team in Maastricht. Are you passionate about serving customers, collaborating with different stakeholders and have strong sense for responsibility and ethics? Do you have 1-2 year experience within customer service or supply chain? If yes, this position might be the right opportunity for you. As a Supply Chain and Customer Service Specialist you will work closely with sales, production, freight forwarders, external partners, as well as Sappi’s internal service teams. You will also manage a wide range of back-office activities supporting the growth of our business.

           

 

Main Responsibilities

 

  • Process customer enquiries, customer orders and complaints with a high level of accuracy and urgency
  • Coordinate dispatching of orders, and manage the order book
  • Support sales activities such as market research or exhibitions
  • Support management with preparing budgets, forecasts and reports. Analyse deviations

 

Qualifications, skills and experience

  • HBO or higher education in business or marketing
  • Working experience in a Customer Service or Supply Chain is a plus
  • Experience in the use of SAP is a plus
  • Self-starter, eager to learn
  • Able to handle multiple tasks simultaneously and cope with change in a dynamic business environment
  • Good communication skills
  • Advanced proficiency in English, verbal and written communication in Dutch or German is a plus

 

 

What do we offer?

  • A contract for the duration of one year that will be converted into a permanent contract upon satisfactory performance and unchanged business conditions.
  • An excellent opportunity to work, learn & grow with us. With our culture of learning & development. 
  • A multi-cultural & international environment to share and collaborate with colleagues from more than 68 nationalities in 31 locations globally.
  • A unique opportunity to join a global wood fibre solution company. We are constantly innovating toward a circular economy working to achieve our sustainability goals & reduce our carbon foot print.

 

 

Location:

This job is located in Maastricht

 

 

 

About Us

Sappi is a leading global provider of sustainable woodfibre products and solutions focussing on dissolving wood pulp, specialty papers, packaging papers, graphic papers as well as biomaterials and biochemicals.

Sappi Biotech has developed Valida fibrillated cellulose, a multifunctional biomaterial suitable for a wide range of applications and has minimum impact on the environment. Valida makes everyday life more sustainable by replacing fossil derived chemicals. Sappi Biotech uses a market driven approach to develop sustainable products with iterative collaboration with global distributors and direct customers. We deliver our products worldwide, including Europe, USA and Asia. We are looking to further accelerate the commercialisation of the Sappi Valida business with you on board.

 

About the Role:

We are looking for a fulltime Supply Chain and Customer Service Specialist to join our Sappi Biotech team in Maastricht. Are you passionate about serving customers, collaborating with different stakeholders and have strong sense for responsibility and ethics? Do you have 1-2 year experience within customer service or supply chain? If yes, this position might be the right opportunity for you. As a Supply Chain and Customer Service Specialist you will work closely with sales, production, freight forwarders, external partners, as well as Sappi’s internal service teams. You will also manage a wide range of back-office activities supporting the growth of our business.

           

 

Main Responsibilities

 

  • Process customer enquiries, customer orders and complaints with a high level of accuracy and urgency
  • Coordinate dispatching of orders, and manage the order book
  • Support sales activities such as market research or exhibitions
  • Support management with preparing budgets, forecasts and reports. Analyse deviations

 

Qualifications, skills and experience

  • HBO or higher education in business or marketing
  • Working experience in a Customer Service or Supply Chain is a plus
  • Experience in the use of SAP is a plus
  • Self-starter, eager to learn
  • Able to handle multiple tasks simultaneously and cope with change in a dynamic business environment
  • Good communication skills
  • Advanced proficiency in English, verbal and written communication in Dutch or German is a plus

 

 

What do we offer?

  • A contract for the duration of one year that will be converted into a permanent contract upon satisfactory performance and unchanged business conditions.
  • An excellent opportunity to work, learn & grow with us. With our culture of learning & development. 
  • A multi-cultural & international environment to share and collaborate with colleagues from more than 68 nationalities in 31 locations globally.
  • A unique opportunity to join a global wood fibre solution company. We are constantly innovating toward a circular economy working to achieve our sustainability goals & reduce our carbon foot print.

 

 

Location:

This job is located in Maastricht

 

 

ABOUT SAPPI

Sappi is a leading global provider of everyday materials made from woodfibre-based renewable resources. As a diversified, innovative and trusted leader focused on sustainable processes and products, we are building a more circular economy by making what we should, not just what we can.

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