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Global Service Team Member - System Integration Developer

Global Service Team Member - System Integration Developer

Country:  United States
City:  Portland
State:  Maine
Location:  SSC South Portland
Department:  Information Technology
Posting date:  May 23, 2024

Sappi North America
Sappi North America, headquartered in Boston with corporate offices in Portland, Maine, is a subsidiary of Sappi Limited, a global renewable resource company that uses every part of the tree to make sustainable woodfiber products. With over 12,000 employees and operations in seven countries, we serve customers worldwide. Our diversified businesses include Packaging, Speciality and Graphic Papers and Dissolving Pulp, offering premium products for various industries. From cosmetics packaging and food industry barrier papers to textiles and the clothes you wear, Sappi’s solutions are vital to the future of sustainable alternatives to plastic and other fossil fuel-based products. 

Sappi North America
Sappi North America, headquartered in Boston with corporate offices in Portland, Maine, is a subsidiary of Sappi Limited, a global renewable resource company that uses every part of the tree to make sustainable woodfiber products. With over 12,000 employees and operations in seven countries, we serve customers worldwide. Our diversified businesses include Packaging, Speciality and Graphic Papers and Dissolving Pulp, offering premium products for various industries. From cosmetics packaging and food industry barrier papers to textiles and the clothes you wear, Sappi’s solutions are vital to the future of sustainable alternatives to plastic and other fossil fuel-based products. 

Department:

Sappi’s Information Technology (IT) team is driving operational excellence, security resilience and digital innovation at scale across all diverse businesses.  Covering all aspects from IT strategy, people, process, solution and governance, the team enables Sappi to streamline operations, enhance customer experience and maximize the productivity and engagement of employees through state of the art technologies to ensure all divisions are fit for a long term sustainable and thriving future.

The Governance, Risk and Compliance function forms part of the Shared Service domain team.  Through collaboration and exploring opportunities in a structured manner, the GRC function helps ensure Sappi’s operational resilience in light of an evolving risk landscape. 

 

Job Overview: 

 

The System Integration Developer is a Member of the Global eBusiness B2B team, providing development and technical support for customer facing platforms, systems, and applications, including Customer Relationship Management, EDI and B2B Integration, API Management and web content management. The role will work to support major projects, working with cross functional business teams and the Global Service Team Lead to formulate functional and business roadmaps and deployment schedules. 

 

Responsibilities: 

 

  • Provide Regional and Global technical support to insure optimal utilization, performance, and reliability of relative applications and systems. 
  • Serve as primary point of contact for eBusiness B2B customer issues and requests and provide timely responses to escalations. 
  • Work closely with internal and external business partners and stakeholders, Business Process Owners / Engineers, IT operations, and regional and global applications teams to design, build and test solutions in support of prioritized business initiatives. 
  • Translate business requirements into technical requirements to deliver solutions that meet business objectives and expectations.  
  • Accurately record work activities and time spent in a Time Management System on a regular basis. 
  • Follow proper governance, incident, and change management procedures and meet pre-defined KPIs for work estimation accuracy, incident closure, and on time delivery. 
  • Participate in regular project status and performance review meetings with Global Service Team Lead. 
  • Manage small sized projects typically less than 12 months in length, and limited in scope and reach to the individual, the eBusiness B2B team and/or single business stakeholder. 
  • Report notable work activities, project status, and major incidents to Global Service Team Lead on a weekly basis. 
  • Support and align goals and activities with Global Sappi vision. 
  • Understand and adhere to Sappi’s Code of Ethics. 
  • Comply with global security and internal audit practices and requests to ensure all solutions meet security and data privacy guidelines to protect employees and Sappi’s business interests. 

 

Qualifications: 

 

  • Minimum Bachelor’s Degree or equivalent qualification in Computer Science or Information Management or equivalent work experience 
  • Demonstrates deep knowledge and understanding of relevant applications and technologies 
  • Ability to multitask and manage workload with minimal supervision. 
  • Excellent Communication Skills, both verbal and written. 
  • Excellent problem solving and customer service skills 
  • Ability to work flex schedules as needed to support a global organization 
  • Must be able to work well with people from many different backgrounds and cultures 

Department:

Sappi’s Information Technology (IT) team is driving operational excellence, security resilience and digital innovation at scale across all diverse businesses.  Covering all aspects from IT strategy, people, process, solution and governance, the team enables Sappi to streamline operations, enhance customer experience and maximize the productivity and engagement of employees through state of the art technologies to ensure all divisions are fit for a long term sustainable and thriving future.

The Governance, Risk and Compliance function forms part of the Shared Service domain team.  Through collaboration and exploring opportunities in a structured manner, the GRC function helps ensure Sappi’s operational resilience in light of an evolving risk landscape. 

 

Job Overview: 

 

The System Integration Developer is a Member of the Global eBusiness B2B team, providing development and technical support for customer facing platforms, systems, and applications, including Customer Relationship Management, EDI and B2B Integration, API Management and web content management. The role will work to support major projects, working with cross functional business teams and the Global Service Team Lead to formulate functional and business roadmaps and deployment schedules. 

 

Responsibilities: 

 

  • Provide Regional and Global technical support to insure optimal utilization, performance, and reliability of relative applications and systems. 
  • Serve as primary point of contact for eBusiness B2B customer issues and requests and provide timely responses to escalations. 
  • Work closely with internal and external business partners and stakeholders, Business Process Owners / Engineers, IT operations, and regional and global applications teams to design, build and test solutions in support of prioritized business initiatives. 
  • Translate business requirements into technical requirements to deliver solutions that meet business objectives and expectations.  
  • Accurately record work activities and time spent in a Time Management System on a regular basis. 
  • Follow proper governance, incident, and change management procedures and meet pre-defined KPIs for work estimation accuracy, incident closure, and on time delivery. 
  • Participate in regular project status and performance review meetings with Global Service Team Lead. 
  • Manage small sized projects typically less than 12 months in length, and limited in scope and reach to the individual, the eBusiness B2B team and/or single business stakeholder. 
  • Report notable work activities, project status, and major incidents to Global Service Team Lead on a weekly basis. 
  • Support and align goals and activities with Global Sappi vision. 
  • Understand and adhere to Sappi’s Code of Ethics. 
  • Comply with global security and internal audit practices and requests to ensure all solutions meet security and data privacy guidelines to protect employees and Sappi’s business interests. 

 

Qualifications: 

 

  • Minimum Bachelor’s Degree or equivalent qualification in Computer Science or Information Management or equivalent work experience 
  • Demonstrates deep knowledge and understanding of relevant applications and technologies 
  • Ability to multitask and manage workload with minimal supervision. 
  • Excellent Communication Skills, both verbal and written. 
  • Excellent problem solving and customer service skills 
  • Ability to work flex schedules as needed to support a global organization 
  • Must be able to work well with people from many different backgrounds and cultures 

Salary is determined by a number of factors including the value of the job to the organization, market forces, internal equity and skills brought to the job.

Sappi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sappi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary is determined by a number of factors including the value of the job to the organization, market forces, internal equity and skills brought to the job.

Sappi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sappi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ABOUT SAPPI

Sappi is a leading global provider of everyday materials made from woodfibre-based renewable resources. As a diversified, innovative and trusted leader focused on sustainable processes and products, we are building a more circular economy by making what we should, not just what we can.

HR Contact for Questions:

Name:  Kathleen Porazzo
Email:  kathleen.porazzo@sappi.com
Telephone number:  207-420-5374

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