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Sales Operations Analyst

Sales Operations Analyst

Country:  United States
City:  Portland
State:  Maine
Location:  SSC South Portland
Department:  Customer Service
Posting date:  Apr 18, 2024

SAPPI North America

Sappi North America, headquartered in Boston, is a subsidiary of Sappi Limited, a global leader in sustainable woodfiber products. With over 13,000 employees and operations in seven countries, we serve customers worldwide. Our diversified businesses include Coated Printing Papers, Specialised Cellulose, Release Papers, and Specialty Packaging, offering premium products for various industries. Customers trust our expertise, reliability, and innovative spirit, making us a preferred choice for their paper and packaging needs.

Sappi North America, headquartered in Boston, is a subsidiary of Sappi Limited, a global leader in sustainable woodfiber products. With over 13,000 employees and operations in seven countries, we serve customers worldwide. Our diversified businesses include Coated Printing Papers, Specialised Cellulose, Release Papers, and Specialty Packaging, offering premium products for various industries. Customers trust our expertise, reliability, and innovative spirit, making us a preferred choice for their paper and packaging needs.

Position Summary: We are seeking a motivated and detail-oriented Sales Operations Analyst to join our team and play a crucial role in supporting our marketing and sales teams as well as our customers.  As a Sales Operations Analyst, you will be responsible for creating and maintaining reports, dashboards, and data visualization tools to track key performance indicators and identify trends that will help improve business operations.

 

Major Job Responsibilities:

 

  • Create sales reports from multiple data sources (BW/Tableau/BOBJ/SFDC/etc) to meet internal and/or external customer reporting needs

  • Provide relevant data analysis as required to identify and report customer trends

  • Work with Sales Channels and Marketing to identify reporting gaps and streamline access to pertinent data (‘Reporting Hub’) 

  • Collaborate with cross-functional teams to understand business needs and requirements for reporting and analysis

  • Succinctly communicate findings and data insights to stakeholders through PowerPoint presentations and written reports (MS Word, E-mail, etc.) on a daily, monthly or annual basis 

  • Aids in the collection of forecast data (provide historical data, and work with reps to build forecasts) for quarterly forecasts as well as annual budget targets as part of the annual budget process

  • Identify opportunities and implement solutions that enhance business processes and improve efficiency through the effective use of Salesforce functionality (i.e. forecasting at customer level in SalesForce vs. Excel)

  • Additional responsibilities as required based on the priorities of the team 

 

Qualifications:

  • Bachelor's degree in Business, or a related business-related field. MBA preferred

  • 2-5 related professional experience

  • Expert user of reporting systems such as Business Objects, Tableau, and Microsoft Office (Excel, Outlook, Word, PowerPoint specifically). 

  • Excellent analytical skills with the ability to interpret and draw insights from data.

  • Strong effective communication skills, capable of conveying complex information clearly and concisely.

  • Detail-oriented approach to analyzing information and solving problems.

  • Ability to multitask and prioritize effectively. 

  • Highly self-sufficient and self-directed. 

  • Salesforce experience a plus 

Position Summary: We are seeking a motivated and detail-oriented Sales Operations Analyst to join our team and play a crucial role in supporting our marketing and sales teams as well as our customers.  As a Sales Operations Analyst, you will be responsible for creating and maintaining reports, dashboards, and data visualization tools to track key performance indicators and identify trends that will help improve business operations.

 

Major Job Responsibilities:

 

  • Create sales reports from multiple data sources (BW/Tableau/BOBJ/SFDC/etc) to meet internal and/or external customer reporting needs

  • Provide relevant data analysis as required to identify and report customer trends

  • Work with Sales Channels and Marketing to identify reporting gaps and streamline access to pertinent data (‘Reporting Hub’) 

  • Collaborate with cross-functional teams to understand business needs and requirements for reporting and analysis

  • Succinctly communicate findings and data insights to stakeholders through PowerPoint presentations and written reports (MS Word, E-mail, etc.) on a daily, monthly or annual basis 

  • Aids in the collection of forecast data (provide historical data, and work with reps to build forecasts) for quarterly forecasts as well as annual budget targets as part of the annual budget process

  • Identify opportunities and implement solutions that enhance business processes and improve efficiency through the effective use of Salesforce functionality (i.e. forecasting at customer level in SalesForce vs. Excel)

  • Additional responsibilities as required based on the priorities of the team 

 

Qualifications:

  • Bachelor's degree in Business, or a related business-related field. MBA preferred

  • 2-5 related professional experience

  • Expert user of reporting systems such as Business Objects, Tableau, and Microsoft Office (Excel, Outlook, Word, PowerPoint specifically). 

  • Excellent analytical skills with the ability to interpret and draw insights from data.

  • Strong effective communication skills, capable of conveying complex information clearly and concisely.

  • Detail-oriented approach to analyzing information and solving problems.

  • Ability to multitask and prioritize effectively. 

  • Highly self-sufficient and self-directed. 

  • Salesforce experience a plus 

Salary is determined by a number of factors including the value of the job to the organization, market forces, internal equity and skills brought to the job.

Sappi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sappi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary is determined by a number of factors including the value of the job to the organization, market forces, internal equity and skills brought to the job.

Sappi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sappi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ABOUT SAPPI

Sappi is a leading global provider of everyday materials made from woodfibre-based renewable resources. As a diversified, innovative and trusted leader focused on sustainable processes and products, we are building a more circular economy by making what we should, not just what we can.

HR Contact for Questions:
Name:  Bethany Kurlanska
Email:  Bethany.Kurlanska@sappi.com
Telephone number:  207-857-1008

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